Valid for showroom sales and sales via the online store www.ajnfach.com .

They are an integral part of the General Terms and Conditions.

Complaints can only be made on goods that were purchased only from the seller and that are the property of the buyer.

In the event that the ownership right has not yet passed from the seller to the buyer, the seller, in accordance with the applicable legislation, exercises the right to handle the claim only after full payment in accordance with § 151a et seq. of the Civil Code.

If the buyer is a consumer (a natural person who does not act within the scope of his business activity, employment or profession), all offered goods are guaranteed for a period of 24 months, unless otherwise stated with the goods and the procedure is in accordance with the Consumer Protection Act and of the Civil Code. If the buyer is not a consumer, the procedure is in accordance with the provisions of the Commercial Code and the warranty period is 1 year, and this complaint procedure does not apply to these cases. The warranty period begins on the day of receipt of the goods from the transport company or directly from the seller if the goods are collected by the buyer personally on the day of receipt.

The buyer is obliged to file a claim free of charge with the seller, immediately after discovering the defect. If the buyer discovers a defect when receiving the goods, he is obliged not to accept the goods and to inform the seller about the defect free of charge.

does not apply to defects caused by the following use:

6.1. the defect was caused by mechanical damage to the product caused by the buyer,

6.2. improper handling of the product, in a way other than that stated in the instructions for use, or in the furniture care instructions, on the website and in General Trade. Conditions.

6.3. using the goods in conditions that do not correspond to their humidity (35-75%) or interior temperature (14-30°C) if the goods were not intended for outdoor use by the seller (outdoor furniture is subject to individual conditions of use, supplied by the seller when taking over the goods), chemical and mechanical effects on the natural environment of the goods or excessive solar or UV radiation

6.4. neglecting the care and maintenance of the goods,

6.5. damage to goods due to excessive loading,

6.6. using the goods in violation of the conditions stated in the documentation, general principles, technical standards or safety regulations or other violation of the warranty conditions.

6.7. Defects caused by a natural disaster are also excluded from liability for defects

After a 70% deposit is credited to our account, we usually deliver the goods within a maximum of 8 weeks. In exceptional cases, which are, for example, unforeseen 7.1 for goods that were made "to the order" of the customer in a size and color design that is unique to the given order and is not a stock item of the manufacturer, if it refers to the causes associated with an atypical design, where changes and deviations from the standard version were made.

7.2 to the color deviation of the solid wood product, the color of which is subject to the variability of the solid wood, its properties, chemical and mineral composition. Color renderings of products on www.ajnfach.com may not be rendered in their real form on monitors and display devices.

7.3 for deviations in the appearance of the product caused by the unique structure and pattern of solid wood to the extent that they do not conflict with its quality and construction characteristics. pandemic situation or very specific production requirements from the client, the delivery time is a maximum of 12 weeks.

does not also apply to normal wear and tear of the goods (or its parts) caused by the use of the goods. A shorter lifespan of the product cannot therefore be considered a defect and cannot be claimed.

The claimed goods must be sent to the seller's address, listed below, but not cash on delivery or delivered personally to the contact address. The goods must be properly packed so that the goods are not damaged during transport, and we recommend sending the goods as an insured shipment. A copy of the proof of purchase (invoice) must be attached to the goods, and we recommend attaching a completed complaint form .

The complaint must be sent exclusively in writing (by post) or in person (not only by e-mail).

The seller confirms the receipt of the claim and issues the buyer a confirmation of the application of the goods claim in the appropriate form. The day of its delivery to the seller is considered the day of application of the claim. If it is not possible to deliver the confirmation immediately, it must be delivered without unnecessary delay, but at the latest together with the document on the processing of the complaint. Confirmation of the processing of the claim will be sent in writing.

The seller is obliged to determine the method of handling the claim immediately, in complex cases within 3 days from the date of application of the claim. In justified cases, especially if a complex technical evaluation of the goods is required, no later than 30 days from the date of application of the claim. After determining the method of handling the complaint, the seller will handle the complaint immediately, in justified cases, the complaint can be handled later. However, processing of the claim must not take longer than 30 days from the date of application of the claim. After the expiry of the 30-day period for processing the complaint, the buyer has the right to withdraw from the purchase contract and the full amount for the goods will be returned to him or he has the right to exchange the goods for a new one.

12.1. in case of a defect that can be removed, the buyer has the right to have it removed free of charge, properly and on time. The seller decides on the method of removing the defect. Instead of repairing the defect, the buyer may demand the exchange of a defective item for a faultless one, if this does not result in unreasonable costs for the seller considering the price of the goods or the severity of the defect.

12.2. in the event of an irreparable defect that prevents the proper use of the item for the given purpose, the buyer has the right either to exchange the item or to withdraw from the purchase contract (refund) or a price discount.

12.3. the complaint is considered settled if the complaint procedure ends with the handover of the claimed goods, its exchange or return of the purchase price of the goods, a written invitation to take over performance or its justified rejection.

No damage to goods, or the integrity of the packaging (according to the instructions for receiving the goods) must be checked when receiving the goods, as the goods may be damaged during transport, we recommend that buyers unpack the goods and inspect them in the presence of the carrier. By signing the acceptance protocol to the assembler or courier, you declare that the packaging and goods are undamaged.

These complaint conditions are an integral part of the general terms and conditions, and the seller reserves the right to change them at any time, even without prior notice to the buyer.