1.1 These general terms and conditions (hereinafter referred to as "GTC") apply to all contracts and orders, hereinafter referred to as orders, that Ajnfach Woodworks s.r.o., a limited liability company with its registered office at: Panská 15, 811 01, Bratislava registered in the Commercial Register of the District Court of Bratislava III., section: Sro, insert no. 154201/B, ID: 53004833, VAT ID: 2121219386, VAT ID: SK2121219386 (hereinafter referred to as the "Seller"), acting under the name/trademark/logo AJNFACH, concludes for the purpose of selling wood products (hereinafter referred to as the "goods") of the brand ' AJNFACH' published on the website www.ajnfach.com, and in the seller's printed catalogs. When purchasing via the online store, the Business Terms and Conditions published on the website www.ajnfach.com apply.

1.2 The application of the GTC of the other contracting party or any other general terms and conditions is hereby expressly excluded, unless the contracting parties agree otherwise in writing.

In wholesale transactions, the terms of the current Business Agreement apply.

2.1 AJNFACH brand goods can be ordered in the usual way - via the online store, by email or by phone. The order becomes binding only after its official confirmation by both parties with the specified price and preliminary delivery time and payment of an 80% deposit in the case of custom-made goods.

2.2 The interested party can also reserve the goods (which we have available in stock) and pick them up in person after full payment.

2.3 An order with acceptance of a price offer is also a draft purchase contract (hereinafter referred to as the "Contract"), for the acceptance of which an advance payment of 80% of the purchase price of the ordered goods is required. In the case of an order via the online store, the payment of the full amount of the goods via the payment gateway or by bank transfer is considered acceptance of the order.

In wholesale transactions, the terms of the current Business Agreement apply.

3.1 The furniture is made of solid wood, with the exception of furniture components for which solid wood is not suitable, but the materials used are declared in the product data sheet. (other materials used are, respectively, layered solid material and solid spruce. The middle of the double beds is made of spruce wood.) The structural properties and load-bearing capacity of the individual products are specified in the product data sheets of the products.

3.2 The solid wood used may contain defects that occur naturally in the natural material, but must be professionally treated in visible places. External visible surfaces may contain defects of a natural nature (eyes, lumps, overgrowth,...) up to max. surface size 4 cm², white runs, slight discoloration, color and structural difference characteristic of solid wood. Longitudinal addition of slats is also allowed for products longer than 100 cm. Unrestricted white and lengthwise additions are allowed on furniture parts, defects of a natural nature up to 10 cm². On invisible surfaces (bottom sides - bottoms, table tops, back sides of backs,... ) local small-scale non-planing, non-grinding and local wood defects of a natural nature are allowed.

3.3 The furniture is structurally adapted so that it can withstand normal temperature and humidity differences in interiors, but it is not intended for excessively dry or humid environments or exterior. The moisture content of wood during the production of products is 9 +/- 2%. Cracking of wood in the glued joint is inadmissible, microcracks on the surface caused by changes in wood moisture up to 0.2 mm in width are allowed. Bending in the transverse direction due to changes in humidity is normally within +/- 0.2% in both longitudinal and transverse directions.

3.4 In case of atypical design of the goods, deviations in design are allowed depending on the agreement between the seller and the buyer.

3.5 During production, the surface of the furniture is treated in two layers, however, it is possible that due to the diverse structure of wood as a natural material, or changes in the humidity of the environment after transport and after unpacking, minor changes in the quality of the surface will occur (slight roughening of the surface by straightening the wood fiber). These changes are usually easily removed by simple treatment of the furniture (sanding and oiling for oiled furniture) even at home.

3.6 Cabinets and cabinet products are delivered in an assembled state. Beds, tables and tables unassembled. However, their assembly is very simple.

3.7 The products of Ajnfach Woodworks s.r.o. are standardly packed in several layers of protective and packaging materials in order to reduce the risk of damage during transport. The manufacturer prefers to deliver the goods as part of its own services together with assembly.

In wholesale transactions, the terms of the current Business Agreement apply.

4.1 Unless otherwise stated in the Agreement, on the website www.ajnfach.com , the seller's costs for transportation, delivery and assembly of the goods to the place of delivery are not included in the price of the goods, at the same time it is not possible to deliver services independently of the delivery of the goods, or separate delivery and other services. Individual conditions and above-standard service such as transport, delivery and installation are a matter of individual consultation and pricing. (*tall buildings without elevators, oversized products, parking difficulties). For more information about these services, contact by e-mail at člime@ajnfach.com or by phone at +421 918 136 164. The specification and pricing of these requirements is a matter of mutual agreement and forms part of the contractual agreement/order.

4.2 The purchase of Ajnfach products via the online store can be paid for in one of two verified and secure ways:

4.2.1. By bank transfer (when entering the payment, select "payment by bank transfer", instructions for carrying out the transaction will be sent in turn)

4.2.2. Online payment gateway GoPay, when you enter your data in a secure environment

payment card (VISA, MAESTRO, MASTER Card...) and verification of the code in the bank

complete the payment.

4.3 After the ordered goods are made to order, the buyer is obliged to pay the balance of the purchase price just before the goods are delivered to the address chosen by the buyer.

In the case of a purchase via the online store, the buyer pays the full amount immediately upon purchase. After delivery to the address chosen by the buyer, no additional fees apply if they were not notified in advance by the seller.

4.4 In the event of a delay in the payment of a monetary debt, the seller has the right to demand from the buyer, in addition to the payment, interest due to the delay (section 5.7 of the General Terms and Conditions).

4.5 When paying by cashless transfer to the seller's account, the buyer indicates the order number as a variable symbol. All prices include 20% VAT. Bank connection: IBAN: SK97 1100 0000 0029 4009 7761 BIC: TATRSKBX

4.6 When receiving the goods, the buyer will receive a tax document.

4.7 Bank fees for payment from abroad are borne by the buyer.

4.8 The parties to the contract proceed with the settlement of their tax obligations according to the legal regulations in force in the Slovak Republic.

4.9 The contracting parties undertake to accept any legislative changes in the legal order of the Slovak Republic, including changes in tax laws, which affect the Contract and will respect their application during the period of their validity.

4.10 It is not possible to pay cash on delivery for purchases in the online store www.ajnfach.com, all products offered are made only on the basis of a received and confirmed order
(and received payment).

In wholesale transactions, the terms of the current Business Agreement apply.

5.1 The seller carries out the transport to the buyer by means of his own transport, or by another agreed service.

5.2 The seller is obliged to deliver the goods according to the specifications agreed in the Contract.

5.3 Unless the contracting parties have agreed otherwise, the seller is obliged to deliver the goods to the buyer at the place of performance agreed in the contract. The place to which the goods are delivered is considered the place of performance. The buyer takes over the goods and confirms the acceptance with his signature through the acceptance protocol.

5.4 Unless otherwise agreed in writing in the Contract, the seller is obliged to deliver the ordered goods within a period of no longer than 12 weeks from the confirmation of the order by the seller. The standard time for the production of typical products of the Ajnfach range is 6-10 weeks.

5.5 If the seller is in delay with the delivery of the goods according to point 5.3 (does not deliver the goods within the agreed performance date), the buyer has the right to demand from the seller the payment of a contractual penalty in the amount of 0.05% of the total purchase price of the goods specified in the contract, for each day of delay . The seller is not obliged to pay the contractual penalty if he was not responsible for the breach of duty.

5.6 The buyer is not entitled to demand compensation for damage caused by a breach of obligation to which a contractual penalty applies.

5.7 If the buyer does not pay the purchase price on time, the seller is entitled to refuse delivery of the goods, in which case the buyer has no right to demand payment of a contractual penalty from the seller according to point 5.4 of these GTC.

5.8 The buyer is obliged to take over the ordered goods. In case of breach of this obligation and failure to take over the goods within 7 days from the notified end of the order and the expiry of the specified delivery period of the manufacturer (section 5.3 GTC), the seller is entitled to compensation for the damage caused, lost profit and storage fees (in accordance with § 614 section 2 OZ) in the amount of 0.05% of the value of the undelivered goods of the relevant order for each day of storage. The seller has the right to assert a claim for damages incurred in this way from the client's advance payment, transferred when confirming the order.

5.9 Before carrying out the removal and assembly of the goods by the Seller, the Buyer is obliged to ensure in a suitable manner the place where the Seller is to remove and assemble the goods in such a way as to prevent damage to the Buyer's property during the removal and assembly of the goods (e.g. removal of household equipment that could interfere with the route of the delivery of goods, covering door frames, floors or parquet with material protecting against scratching or scratching, etc.). In the event that the buyer does not fulfill the obligation in accordance with the previous sentence, in the event of damage to his property (or the property of third parties located at the place of delivery and assembly of the goods), he is not entitled to claim any claims against the seller due to damage to the place or equipment, on which the seller brought him or on which the seller assembled the goods for him.

5.10 Unless otherwise stated, the prices of Ajnfach products do not include the cost of transport, delivery and assembly. Individual conditions and above-standard service such as delivery and installation is a matter of individual consultation and pricing. (*tall buildings without elevators, oversized products, parking difficulties).

5.11 If the order contains several goods and services and some of them are not in stock, we inform the buyer about this with the possibility of partial deliveries.

5.12 The seller can also agree with the buyer on a procedure other than the standard (mentioned above) when sending goods or services, as well as prices for these services.

In wholesale transactions, the terms of the current Business Agreement apply.

6.1 The warranty period is 24 months in the case of a natural person, 12 months for legal entities. The seller can provide a larger warranty to the buyer also on the basis of an agreement, or even by a unilateral declaration in the warranty letter. The warranty period, legal, agreed or provided by a statement in the warranty letter, always begins to run from the time the product is taken over by the buyer.

6.2 Information on how to make a claim in the warranty and post-warranty period, including information on where the claim can be made. The method of carrying out warranty repairs is specified in the seller's CLAIM PROCEDURES available on the website www.ajnfach.com .

In wholesale transactions, the terms of the current Business Agreement apply.

7.1 The Buyer and the Seller have expressly agreed, which they confirm by concluding the Contract, that if the subject of the contract is the manufacture and delivery of goods by the Seller to measure or according to the Buyer's specifications, i.e. mainly, but not exclusively, on the basis of parameters, graphic drawings, verbal descriptions or otherwise granted instructions, in the event that the delivered goods are considered a work according to copyright law, their author is an employee of the Seller or a group of employees of the seller who made the goods, and this work is considered an employee's work to which, from the moment of production, he exercises property rights in his own name and on your account Seller.

7.2 If, despite the above, the activities of the Seller's employee result in a joint work of the Buyer and the Seller's employee, the Buyer agrees that all property rights of the author to the work shall be exercised in his name and on his account exclusively by the Seller. The buyer undertakes to refrain from any exercise of property rights to the joint work. The Buyer hereby grants the Seller the exclusive right to use the property rights to the joint work, without material, temporal and territorial restrictions (i.e. unreservedly agrees to the use of the work), while the Seller will be entitled to exercise the property rights in all, depending on the nature of the joint work, permissible methods according to the Copyright Act , including the inclusion of the work in the catalog offer and the production and sale of goods made to measure or according to the Buyer's specifications to other customers of the Seller.

7.3 The Buyer and the Seller have expressly agreed, which they confirm by concluding the Contract, that the compensation for the possible transfer of all rights to the work has already been deducted from the Purchase Price for the manufacture and delivery of goods to the Seller to measure or according to the Buyer's specifications.

In wholesale transactions, the terms of the current Business Agreement apply.

The surface treatment of solid furniture with preparations based on natural waxy oils is today the prevailing surface treatment for modern solid furniture. It preserves the natural character of the product, and its significant advantage is also easy maintenance and full restoration of damaged surfaces in domestic conditions. On the other hand, oiling does not provide as much protection against moisture and mechanical damage as varnishing (especially at the beginning of use), and therefore it is necessary to create the thickest possible continuous layer of oil and wax with regular care. The treatment must be carried out only according to the instructions of the company Ajnfach Woodworks, s.r.o. In the case of normal treatment, it is also possible to use commercial preparations containing waxes and oils such as Pronto, when we follow the instructions on the product. If you repeat the treatment initially 1-2 times a month, a continuous protective the layer, which will be highly resistant to damage and liquids, will give the furniture an elegant shine and the surface will be very pleasant to the touch.

We guarantee the mentioned properties in the case of using natural wax oils, which the company Ajnfach Woodworks, s.r.o. uses for a long time and knows their application and properties from long-term use. In a situation where the client decides to use a different product, i.e. stain or varnish or other wax oil, we cannot guarantee full protection of the delivered goods. The company Ajnfach Woodworks, s.r.o. always follows the application procedure supplied by the manufacturer of the selected product. The properties of the surface are declared by the manufacturer upon correct application of the product. Wood is a specific material, the properties of which differ from piece to piece, so it is not possible to accurately determine the final effect after applying another product or of the product selected by the client.

"Ajnfach" solid furniture is not suitable for outdoor use (if the supplier does not declare the possibility of outdoor use for a specific piece of goods. In this case, it is an individually treated product based on an agreement with the buyer) and for its full functionality it must be placed indoors with a temperature of in the range of 10 - 30°C and air humidity in the range of 35 - 70%.

In wholesale transactions, the terms of the current Business Agreement apply.

1. The buyer has the right to cancel the ordered goods or services within 24 hours of the conclusion of the purchase contract without a cancellation fee.
2. On the basis of Act no. 102/2014 Coll. on consumer protection when selling goods or providing services on the basis of a contract concluded at a distance or a contract concluded outside the seller's premises and on the amendment and supplement of certain laws (hereinafter referred to as "the Law") according to the provisions of § 7 et seq. the right to withdraw from the purchase contract within 14 calendar days days from the day of receipt of the goods. If the subject of the purchase contract is the delivery of goods, the consumer has the right to withdraw from the contract even before the delivery of the goods.
3. If the consumer wants to use this right, the consumer is obliged to personally deliver a written withdrawal from the purchase contract no later than on the last day of the specified deadline to the seller's contact address, or submit this withdrawal for postal transport no later than on the last day of the deadline to the address specified in the contacts. After notification of withdrawal from the contract, the consumer is obliged to personally send or deliver the object of the contract from which he is withdrawing together with all documentation - e.g. the original invoice, instructions and other documentation for the goods, which were delivered to him together with the goods, but no later than 14 days from the date of withdrawal (§10 paragraph 1 of the Act). We recommend that buyers make a copy of the invoice for their own use and send the goods by registered mail and as an insured shipment.
4. You can use the following form to withdraw from the contract: [add]
5. Claimed goods are not sent cash on delivery, such goods will not be accepted.
6. The operator of the online store will return the payment made for the goods/services, including the costs of transportation in accordance with section §9 par. 3) Act no. 102/2014 Coll., as well as the costs demonstrably incurred to order the goods within 14 days from the date of delivery of the withdrawal from the contract, but he does not have to return the money before the goods are delivered to him or the consumer does not prove that the goods have been sent, this does not apply if the seller suggested that he pick up the goods alone.
7. The cost of returning the goods is borne by the consumer.
8. The right to withdraw from the contract does not apply to goods and services defined in §7 par. 6 letters a) to l) of Act no. 102/2014. Zz
9. The goods must not be mechanically or functionally damaged in any way and must not show signs of use.
10. The goods must contain all their parts, components and must be carefully packed in the original packaging and protected for transport and storage purposes.
11. The consumer bears any reduction in the value of the goods, which was caused by its use beyond the scope necessary to determine the functionality and properties of the goods.

In wholesale transactions, the terms of the current Business Agreement apply.

10.1 The contracting parties have agreed that all disputes arising from or in connection with the Contract will be resolved by mutual agreement. In the event that no agreement is reached, the disputes will be finally decided by the competent court.

10.2 These general terms and conditions become effective for the buyer upon conclusion of the Agreement.

10.3 Buyer by sending an order, or by paying the advance payment, he confirms that he has familiarized himself with these General Terms and Conditions and the Complaints Procedure and accepts the conditions set forth therein.

The supervisory authority is the Inspectorate of the Slovak Trade Inspection with its seat in Bratislava for the Bratislava region, Bajkalská 21/A, 827 99 Bratislava.

If the consumer is not satisfied with the way in which the seller handled his complaint or if he believes that the seller has violated his rights, he has the opportunity to contact the seller with a request for correction. If the seller responds negatively to the request for correction or does not respond to it within 30 days from the date of its dispatch, the consumer has, in accordance with § 12 of Act no. 391/2015 Coll. on the alternative resolution of consumer disputes and on the amendment of certain laws, the right to submit a proposal to initiate an alternative resolution of one's dispute. The competent entity for alternative resolution of consumer disputes with the operator of an online store is the Slovak Trade Inspection (www.soi.sk) or another relevant authorized legal entity registered in the list of entities for alternative resolution of disputes maintained by the Ministry of Economy of the Slovak Republic
(http://www.mhsr.sk/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov/146987s), while the consumer has the right to choose which of the listed entities of alternative resolution of consumer disputes to turn to. At the same time, the consumer can use the online dispute resolution platform, which is available at http://ec.europa.eu/consumers/odr/, to submit a proposal for an alternative resolution of their dispute. The consumer can find information about fees for the proposal on the website of a specific alternative dispute resolution entity.

In wholesale transactions, the terms of the current Business Agreement apply.